2020 has upended traditional commerce. While some models are failing, eCommerce channels have seen striking – and unexpected – growth. That growth, and the adoption of new models, means more fraud, chargebacks, and manual reviews, but without new resources. Every department is under pressure to grow ecommerce revenues, minimize damages from fraud and chargebacks, streamline operational costs, and deliver an exceptional customer experience. In short, businesses need to do more with fewer resources.