The State of Chargebacks

Learn about key findings and benchmarks related to fraud and chargeback management.

The State of Chargebacks survey was launched to assess industry findings of fraud and chargeback management in the card-not-present space. Focusing on several critical metrics and KPIs, the more than one thousand respondents represent organizations of all sizes and across many industries. The survey results uncover their experience, insights, and performance related to managing fraud and chargebacks for online and mobile commerce.

Download the report to find out more about:

• The use of third-party fraud and chargeback solutions
• Chargeback rates and sources of chargebacks
• The size of fraud prevention teams
• Disputing chargebacks and win rate