White Paper

State of CNP Manual Reviews: 2018 Report

Learn about key findings related to the current state of CNP manual reviews.


  • Paladin Group
  • Kount

Learn about key findings and benchmarks related to CNP fraud and the manual review process.

Manual reviews are often the first line of defense employed by merchants when card-not-present (CNP) fraud levels or chargebacks increase. While manual reviews can be easy to implement, they are often the most time consuming and least scalable fraud mitigation technique. The inaugural State of Manual Reviews survey was launched in partnership with Paladin Group to assess metrics and best practices for eCommerce merchants.

Download the report to find out more about:

  • Benchmarks and metrics for manual review strategies
  • Manual review trends across different sales channels
  • Common challenges as they relate to the manual review process
  • Best practices for managing manual reviews

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